1 - Baker, M.J. 1991. Research for Marketing. Macmillan education Ltd, London.
2 - Cresswell, E. Brennan, M. L. Barkema, H. W and W, Wapenaar. 2014. A questionnaire-based survey on the uptake and use of cattle vaccines in the UK .Veterinary Record Open 1(1) .Available online http://vetrecordopen.bmj.com/ content/1/1/e000042.Accessed 24 August 2016.
3- Dadkhah,M.R . 2009. Customer Oriented. Concepts and Principles. Shahrashoob, Tehran. (In Persian).
4- Elbers, A.R. .de Koeijer, A.A. .Scolamacchia , F and P.A, van Rijn .2010 . Questionnaire survey about the motives of commercial livestock farmers and hobby holders to vaccinate their animals against Bluetongue virus serotype 8 in 2008–2009 in the Netherlands. Vaccine .28(13):2473-2481
5- Hajizadeh,A.2012. A Guide to Vaccine and Vaccination in Livestock. Razi Vaccines & Serum Research Institute , Karaj.Iran. (In Persian)
6- Haghighinasab, M and B, Abedin. 2008. Customer Satisfaction Measurement: Through Multi-Criteria Analysis Model (MUSA).Journal of Marketing Management. 3(4) :85-102. (In Persian).
7- Hosseini –Hashemzade, D. 2009. Examination of Influential Factors on Bank of Industry & Mine Customers' Satisfaction. Quarterly Journal Business Management .1(2): 63-82 .(In Persian ).
8- Hill ,N. Self, B and G, Roche.2002. Customer Satisfaction Measurement for ISO 9000:2000. Butterworth-Heinemann Elsevier Ltd, Oxford, United Kingdom.
9- ISPA . 2006 .Marketing Research of Razi Birds Vaccines. Management report. Razi Vaccines & Serum Research Institute, Karaj, Iran. (In Persian).
10- Izadi, S. Selahi, E and M.M, Gharehbaghi.2008. Evaluation of student satisfaction according to EFQM model customer oriented criteria ( Case study of Mazandaran University). Iranian Higher Education ,quarterly journal .1 (3): 19-53(In Persian ).
11- Jemberu , Wudu. T. Mourits, M. C. M and H, Hogeveen. 2015. Farmers’ Intentions to Implement Foot and Mouth Disease Control Measures in Ethiopia.PLOS ONE . SEPTEMBER 16: (1-15).
12- Kavoosi ,M.R and A ,Saghai. 2005. Customer Satisfaction Measurement Models. Sabzan, Tehran. (In Persian)
13- kouzechian, H. Goharrostami, H. R and M, Ehsani.2009. A Survey and Comparison of Customers’ Satisfaction of Private and Public Health Clubs for Men in Tehran. Journal of Sport Management . 1(1): 37-49. (In Persian).
14- Mokhberalsafa,L. TalebShoshtari,A.H. Forghani,S. Zamani, GH. Zahraee,M and T, kheirkhah.2011.In: Proceeding of National congress on lifestyle & Health .School of Health, Yasuj University of Medical Science,Iran . P:35 (In Persian ).
15- Mokhberalsafa ,L . Forghani ,S. Shoshtari, A. Zahraee ,M. Zamani, GH and T, kheirkhah .2011. Attitude of Iranian mothers toward vaccination and Immunization programs.In: Proceeding of The first International & 4th National Congress on Health Education &Promotion . Tbriz Iran. p :230
16- Oluwole, OE . Emikpe , BO AND BO, Olugas.2012. Attitude of Poultry farmer’s vaccination against Newcastle disease and avian influenza in Ibadan, Nigeria. Sokot Journal of Veterinary Sciences
17- Oppenheim, A. 2001. Questionnaire Design, Interviewing and Attitude Measurement continuum , London and New York.
18- Peters, A R. G Domingue, G. Olorunshola, I D.Thevasagayam, S J. Musumba, B and J M, Wekundah .2012. .A survey of rural farming practice in two provinces of Kenya. 2. Livestock disease recognition, prevention and treatment. Livestock Research for Rural Development . 24 (5) .
Available online http://www.lrrd.org/lrrd24/5/cont2405.htm. Accessed 24 August 2016.
19- Radostits, OM. Gay, CC. Hinchcliff ,KW and PD , Constable .2007. Veterinary Medicine — A Textbook of the Diseases of Cattle, Horses, Sheep, Pigs and Goats. Saunders, USA.
20-Venooss,,D..Ebrahimi, A.H and A, Roosta. Marketing Research (An Applied Approach) . 2007.Study and Codification of Humanities books (Samt) .Tehran. Iran
21- Zaribaf, ,M and F ,Roushani barab.2008 .The design of a model for measuring customer satisfaction and Its implementation in the rubber industry Scientific .Journal of Industrial Strategic Management.5(12).p-p :47-62. (In Persian).